Agilysys, Inc., a number one international supplier of next-generation hospitality software program options and providers, at present introduced the discharge of its annual hospitality infrastructure examine, Visitor Expertise Administration: Find out how to Ship What Issues Most to Company.
Primarily based on survey information from greater than 300 hospitality managers and executives throughout varied purposeful disciplines at 184 properties, the annual survey examines the state of hospitality expertise and its influence on the visitor journey and expertise.
The main target of this 12 months’s examine is the quickly rising space of Visitor Expertise Administration (GEM), the apply of growing, designing and aligning visitor interactions in a way that exceeds expectations and boosts satisfaction, advocacy and long-term loyalty.
Based on the examine, over 57 p.c of survey respondents mentioned expertise answer integration is a key element of delivering best-in-class visitor expertise administration (GEM).
Agilysys’ annual examine tracks the visitor expertise attributes that set properties aside, in keeping with hoteliers. It additionally uncovers essentially the most important visitor expertise capabilities for competitiveness, the challenges that restrict visitor expertise enchancment, and the methods accommodations are leveraging their expertise suppliers.
Different key findings from this 12 months’s examine embody:
Over 30% of survey respondents mentioned that real-time entry to reporting by way of shared information and analytics are a very powerful property administration system attributes that assist GEM.
Over 51% of survey respondents indicated that extra in-room expertise complemented by visitor self-service and mobile-ready purposes are most important to the competitiveness of their property.
“Delivering a superior visitor expertise is the first aim of all resort technique and operations,” mentioned Agilysys’ Director of Product Advertising, Robert Shecterle. “This examine delivers actionable insights into easy methods to handle the accelerating tempo of change in visitor expectations and the expertise required to satisfy and exceed visitor expertise targets.”
The annual examine is out there on the Agilysys web site. Click on right here to entry the report.
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